Terms of use

Full Whack provides digital tools designed to help NSW tradespeople manage jobs, paperwork, contracts, variations, payment-related information and related records.

Full Whack may also provide tools that help you understand your position when you have not been paid, including relevant dates, information and options that may be available to you.

The functionality available may differ depending on the type of job, your circumstances and your subscription.

Full Whack provides general information and software tools. It is not a law firm and does not provide legal advice.

Information, assessments, documents, calculations and suggested options generated by Full Whack are based on the information available to the service and the information you provide.

They are not a substitute for advice from a qualified lawyer about your particular circumstances.

Where your circumstances are uncertain, disputed, unusual or potentially significant, you should consider obtaining independent professional advice before acting.

You are responsible for providing information that is accurate, complete and current.

Full Whack may obtain or verify some information using third-party or government data sources. You should check information presented to you and tell us if something is incorrect.

The quality and relevance of Full Whack’s output depends on the information available to it. Missing, inaccurate or incomplete information may affect the documents, calculations, assessments or options presented.

Full Whack may generate or prepare contracts, variations, notices, summaries and other documents using information about you and your job.

You are responsible for reviewing a document before approving, signing, issuing or relying on it.

A document generated by Full Whack does not guarantee that:

• it is appropriate for every circumstance;
• another party will agree to it;
• a claim or position will succeed;
• you will recover an amount owed to you; or
• a dispute will not arise.

Some legal requirements depend on facts that Full Whack may not know or be able to verify.

Where Full Whack identifies a date, deadline, payment position or potential statutory process, that information depends on the facts and documents available to Full Whack.

Some legal rights are subject to strict time limits.

If Full Whack indicates that information is uncertain, incomplete or needs checking, you should not treat the relevant assessment as confirmed.

Full Whack does not guarantee payment or recovery of any debt.

You must provide accurate account information and keep your login credentials secure.

You are responsible for activity occurring through your account unless it results from something Full Whack is responsible for.

Contact us promptly if you believe your account has been accessed without authority.

You must not use Full Whack unlawfully, interfere with the operation or security of the service, attempt to access another user’s information, or use automated means to extract or reproduce the service except where we have authorised it.

Where Full Whack offers your first contract free, the offer applies to the first eligible contract made available through your account under the terms displayed when you start that contract.

No subscription or payment card is required solely to use that free contract offer where the service states this.

After the free contract, continued access to paid Full Whack functionality may require a subscription.

Full Whack currently offers subscription periods including:

3 months: $175

12 months: $499

Prices are in Australian dollars and include GST where applicable.

The price and subscription period shown to you before purchase will apply to your purchase.

Subscriptions automatically renew for another corresponding subscription period unless you cancel before the next renewal.

We will clearly disclose the applicable price, subscription period and automatic renewal before you subscribe.

You may cancel your subscription before its next renewal.

Cancellation stops the next renewal. It does not ordinarily end your existing paid subscription immediately.

You will continue to have the applicable paid access until the end of the period you have already paid for.

We will not charge the next subscription fee after a cancellation takes effect.

Cancellation does not affect any refund or other rights you may have under the Australian Consumer Law.

Payments are processed through third-party payment providers, including Stripe.

Full Whack does not need to receive your complete payment-card details in order to process a payment where those details are handled directly by the payment provider.

You are responsible for ensuring your payment information remains valid.

If a renewal payment cannot be processed, paid functionality may cease after the current paid entitlement expires.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Any refund will be handled consistently with those rights.

These Terms do not impose a blanket “no refunds” rule where the law gives you a right to a refund or other remedy.

We may improve, update or change Full Whack over time, including its functionality and the way particular features operate.

We will not use this clause to remove rights you have already paid for where doing so would be unlawful or unfair.

We may need to suspend access temporarily for maintenance, security, technical failures or circumstances outside our reasonable control.

We do not promise that Full Whack will always be uninterrupted or error-free.

Full Whack relies on third-party infrastructure and services, including services used for hosting, authentication, payments and external data verification.

Availability of those services can affect Full Whack.

Information obtained from an external source may also change or contain errors. Where appropriate, Full Whack may ask you to confirm or correct that information.

Full Whack and its software, design, branding, content, systems and underlying materials are owned by or licensed to Full Whack Pty Ltd.

You may use documents generated for you through Full Whack for your own business and the relevant jobs and transactions.

You must not copy, reproduce, reverse engineer, commercially exploit or create a competing service from Full Whack’s software, proprietary systems or content except to the extent permitted by law.

We will provide Full Whack with due care and skill as required by applicable law.

To the extent permitted by law, Full Whack is not responsible for loss caused by matters outside our reasonable control, information supplied incorrectly or incompletely by you or another person, or a decision you make contrary to a clear warning or qualification provided by Full Whack.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under the Australian Consumer Law.

We may restrict or suspend an account where reasonably necessary because of suspected fraud, unlawful activity, serious misuse, a security threat or a material breach of these Terms.

Where reasonably practicable, we will give you notice and an opportunity to address the issue.

You may stop using Full Whack at any time. Closing an account does not automatically create a right to a refund for a subscription period already supplied, except where required by law.

Our handling of personal information is explained in the Full Whack Privacy Policy.

We may update these Terms as Full Whack develops or where legal or regulatory requirements change.

If a change materially affects an existing paid subscription, we will take reasonable steps to notify affected users before the change takes effect where appropriate.

We will not use changes to these Terms to remove rights that cannot lawfully be excluded.

These Terms are governed by the laws of New South Wales, Australia.

Nothing in this clause prevents you from exercising rights you have under applicable Australian law.

Questions about these Terms:

Contact us