Privacy policy

Full Whack is operated by:

Privacy enquiries:

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Depending on how you use Full Whack, we may collect information including:

Account and contact information, such as your name, email address, mobile number and account details.

Business information, such as your business name, ABN or ACN, trade, licence details and business address.

Job and customer information, such as customer or counterparty details, job addresses, scope of work, contract values, dates, payment terms and other information relating to a job.

Contract and document information, including information contained in contracts, variations, invoices, payment claims, correspondence, uploaded documents and other records you provide or create using Full Whack.

Payment and subscription information, such as your subscription, payment status and transaction information. Payment-card information may be collected and processed directly by our payment provider rather than Full Whack.

Verification information, including information obtained from government registers, APIs or other authoritative sources used to verify business, licensing or related details.

Usage and technical information, such as device, browser, IP address, log, security and service usage information where collected by Full Whack or its infrastructure providers.

Communications, including messages, enquiries, feedback and support correspondence you send us.

The nature of Full Whack means you may provide information about customers, builders, owners, subcontractors or other people involved in a job.

You should only provide personal information about another person where you are permitted to do so and where it is reasonably necessary for your use of Full Whack.

We use that information to provide the functionality you request, including preparing and maintaining job records and documents.

We may collect personal information:

• directly from you when you use Full Whack;
• when you create or update an account;
• when you answer questions or create a job;
• when you upload or generate a document;
• when you contact us;
• through your use of our website and application;
• from payment and technology providers; and
• from government registers, verification services and other authoritative data sources where relevant to the service.

We may collect, hold, use and disclose personal information where reasonably necessary to:

• provide and operate Full Whack;
• create and maintain your account;
• verify business and licensing information;
• create contracts, variations and other documents;
• maintain job and payment records;
• provide assessments, calculations and relevant information through Full Whack;
• process subscriptions and payments;
• provide customer support;
• communicate with you about your account or the service;
• protect users and the security and integrity of Full Whack;
• detect or prevent fraud or misuse;
• improve and maintain the service;
• comply with legal obligations; and
• establish, exercise or defend legal rights where appropriate.

We do not sell your personal information.

Full Whack uses software rules and automated processes to apply information to particular circumstances, generate documents and provide assessments, calculations or information.

The output depends on the information available to Full Whack and the rules applicable to the relevant feature.

Automated processing does not mean that Full Whack provides legal advice.

We may provide personal information to service providers where reasonably necessary to operate Full Whack.

These may include providers of:

• cloud hosting and database infrastructure;
• authentication and security;
• payment processing;
• communications;
• software infrastructure;
• business or licence verification;
• analytics and service monitoring;
• advertising measurement (with your permission); and
• professional services where reasonably necessary.

We may also disclose information where required or authorised by law, or where necessary to protect the rights, safety or security of Full Whack, its users or others.

Service providers are given information appropriate to the function they perform.

Full Whack currently uses Supabase for database and related application infrastructure.

The primary Full Whack Supabase project is currently hosted in Japan.

Full Whack uses Stripe for payment processing. Stripe and its service providers may process information in Australia, the United States and other countries in which Stripe or its service providers operate.

Our service-provider arrangements may change as Full Whack develops.

Some personal information may be handled or disclosed outside Australia.

Our primary Supabase project is currently hosted in Japan. Stripe-related personal information may be processed in the United States and other jurisdictions in which Stripe and its service providers operate.

If you allow advertising cookies, Meta Platforms, Inc. and its affiliates may store or process information outside Australia, including in the United States.

Other technology providers may also process information outside Australia.

Where Australian privacy law applies to an overseas disclosure, Full Whack takes steps appropriate to its obligations under the Privacy Act.

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, authentication, secure infrastructure and other technical and organisational safeguards appropriate to the service.

No internet-based system can be guaranteed to be completely secure.

If you believe your Full Whack account or information has been compromised, contact us promptly.

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, to provide Full Whack, maintain appropriate business and transaction records, resolve disputes, meet legal obligations and protect legitimate legal interests.

When personal information is no longer required, we take reasonable steps to delete or de-identify it where required by law.

Some information may remain in secure backups for a limited period before being overwritten or deleted through normal system processes.

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests for access or correction:

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We may need to verify your identity before responding.

There are circumstances under Australian privacy law in which access or correction may be refused or limited. If that occurs, we will deal with the request in accordance with applicable law.

Where permitted by law, we may send you information about Full Whack products, features or services.

You can opt out of marketing communications using the unsubscribe facility provided or by contacting us.

We may still send service communications that are reasonably necessary for your account, subscription, transactions, security or use of Full Whack.

Full Whack uses cookies, local storage and similar technology that are needed to run, secure and remember your preferences on the service.

With your permission, we also use Meta Pixel and Meta Conversions API, provided by Meta Platforms, Inc. and its affiliates ("Meta"), to measure how well our advertising works and to show relevant ads on Facebook and Instagram. When enabled, these tools may share with Meta:

• your browser identifiers (including Meta's _fbp and _fbc cookies), your IP address, browser details and the Full Whack page you are on;
• the fact that you viewed key pages, created an account or bought a plan, including the plan price and currency; and
• your email address and Full Whack account identifier in hashed form. Hashing converts these identifiers into a standardised encoded value before transmission to Meta to assist Meta with matching activity for advertising measurement.

We never send Meta the contents of your contracts, your clients' names or addresses, ABNs, licence details, job descriptions or other contract or job information. Meta tools do not run inside our staff areas or the parts of Full Whack where you build and manage contracts.

Meta handles this information under Meta's privacy policy (opens in a new tab), and it may be stored or processed outside Australia.

You can allow or refuse advertising cookies when you first visit, and change your choice any time with "Cookie and ad settings" at the bottom of our pages. If your browser sends a Global Privacy Control signal, we treat it as a refusal. Refusing does not affect your use of Full Whack. Withdrawing permission stops future sharing but cannot recall information already sent. You can also manage ad preferences in your Facebook or Instagram settings.

If you have a privacy concern or believe we have mishandled your personal information:

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Please provide enough information for us to understand and investigate the issue.

We will review the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC) (opens in a new tab).

We may update this Privacy Policy as Full Whack develops, our service providers change or privacy requirements change.

The current version will be available through Full Whack and will state its effective date.

If a change materially affects how we handle personal information, we will take reasonable steps to notify affected users where appropriate.

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